At Cxnsordd, we are committed to delivering your orders in a timely, secure, and efficient manner. This Shipping Policy outlines the terms and conditions under which we operate our order fulfillment and delivery services. By placing an order with us, you agree to the terms of this policy.

1. Order Processing Time

- Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
- Once your order is confirmed, you will receive an order confirmation email.
- Once dispatched, a shipment confirmation email with tracking details will be sent.

2. Delivery Timeframe

- Our standard delivery window is 7–8 business days from the date of order placement, depending on your location.
- Please note that during high-volume periods such as festivals or sale events, deliveries may take slightly longer.
- Delays caused by courier services or unforeseen events (e.g., natural calamities, pandemics) are beyond our control.

3. Shipping Charges

- Shipping charges, if applicable, will be calculated at checkout and are based on your delivery location and the total weight of your order.
- We may offer free shipping as part of promotional events or order value thresholds, which will be clearly communicated on our website.

4. Address Accuracy

- Customers are responsible for providing complete and accurate shipping information at the time of order.
- We are not responsible for orders that are not delivered due to incorrect or incomplete shipping information.
- If a package is returned due to incorrect address or failure to receive the package, re-delivery charges will apply.

5. Tracking Orders

- Once your order is shipped, you will receive a tracking link via email or SMS.
- You can use this link to monitor your delivery in real-time.

6. Failed Delivery Attempts

- Our courier partners will attempt delivery at your provided address.
- If delivery is unsuccessful after multiple attempts, the product may be returned to us.
- In such cases, we will contact you to arrange re-delivery. Additional shipping charges may be applicable.

7. Lost or Damaged Packages

- If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
- We will initiate an internal investigation with the courier partner.
- Any replacement or compensation will be at the sole discretion of Cxnsordd based on the findings.

Last Updated: April 18, 2025